QuickBooks Desktop Error Code OL-222 typically occurs when there is a connectivity issue with your financial institution while using online banking services in QuickBooks. To resolve this error, you can follow these steps:
1. Update QuickBooks Desktop:
Make sure you have the latest version of QuickBooks Desktop installed on your computer. Go to the Help menu and select "Update QuickBooks Desktop." Follow the instructions to download and install any available updates.
2.Verify your internet Connection:
Ensure that you have a stable internet connection. Check if you can access other websites or online services without any issues.
Refresh your online account information:
a. Open QuickBooks Desktop and go to the "Banking" menu.
b. Select the account associated with the OL-222 error.
c. Click on the "Refresh" button or choose "Refresh All" to update the account information.
3. Check account credentials:
a. In QuickBooks Desktop, go to the "Banking" menu and select "Bank Feeds" > "Set Up Bank Feeds" > "Bank Feeds Center."
b. Select the account with the OL-222 error and click on the "Edit" button.
c. Verify that the account information (account number, routing number, login credentials, etc.) matches the information provided by your financial institution.
d. Make any necessary changes and click "Save."
Temporarily disable and re-enable online services:
a. In the "Bank Feeds Center," select the account with the error.
b. Click on the "Edit" button and go to the "Online Services" tab.
c. Clear the checkbox next to "Activate this account for Bank Feeds" and click "OK."
d. Repeat the steps above, but this time check the box next to "Activate this account for Bank Feeds" and follow the prompts to re-enable online services.
4. Contact your financial institution:
If the issue persists, reach out to your financial institution's support team. They can verify if there are any ongoing issues with their servers or provide specific instructions for QuickBooks integration.
5. Reach out to QuickBooks Support:
If none of the above steps resolve the QuickBooks OL-222 error, consider contacting QuickBooks Support. They can provide you with more advanced troubleshooting steps and help resolve the issue.